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Our Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do, and they care personally about getting the best results for our patients.
Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs. We will help you understand your insurance coverage and if financial arrangements are necessary, we will be glad to help you develop a plan to make your vision care treatment possible.
Sue-Cross

Sue Cross

Sue received her Bachelor of Science Degree from Ohio University in 1990. Following that, she worked as the Classified Ad Manager for a large advertising newspaper chain for several years. Deciding that she needed a change, Sue joined Northwest Vision Center in 1996 as an apprentice optician. After working and studying as an apprentice for two years, she earned her Optician’s license and is now Board Certified. In addition to being one of three Licensed Opticians on staff, in 2006 Sue successfully completed the Certified Paraoptometric Examination and met all the requirements necessary to earn the designation of Certified Paraoptometric. As a member of the American Optometric Association Paraoptometric Section, Sue is able to keep abreast of the latest developments in patient care, new products in the industry, and general knowledge of eye health. Sue is the technician who will perform all of the tests at the beginning of your eye exam. Her experience and knowledge enable her to deliver quality eye health care to each patient on a daily basis.

In her spare time, Sue enjoys cooking, reading, home renovation, and spending time with friends and family. Sue lives in Johnstown with her husband, Thom, and her “four-legged child”, a little beagle named Jack.

Kathy-Cooper

Kathy Cooper

Kathy grew up in Botkins, Ohio. She got her start in the optical business as a receptionist for 20/20 Vision Center in 1985. After a two year apprenticeship, she obtained her Optician’s License in 1987. Since then, Kathy has gained experience in many aspects of the optical industry, ranging from optician, to office manager, to optical lab rep.

Kathy moved to California in 1993 where she managed the optical shop at Edwards Air Force Base. In 1997, she moved back to Ohio and managed Northwest Optical for 10 years. After this position, she spent several years as an outside sales rep for Hoya Vision in the Cincinnati area. Kathy then moved back to the Columbus area and started her career at Northwest Vision Center in September of 2016.

Kathy is married to her husband Jim and has three children; Brad, Craig, and Chloe. She also has one granddaughter Kyla. In her spare time, Kathy enjoys crafting with her sisters, taking care of her two dogs, Max and Maggie, and spending as much time as possible with her granddaughter.

Taylor-Merullo

Taylor Merullo

Taylor grew up with a large extended family in Upper Arlington. After graduation, she spent nine years teaching young children at Burbank Early Childhood School. Needing a change, Taylor joined Northwest Vision Center in June of 2017 as an Optometric Technician. She values connecting with patients, helping them achieve their best vision, and eye health. She is currently working to become a Certified Paraoptometric Technician, and learning from the experienced veteran doctors and staff at Northwest Vision Center.

In her free time Taylor travels with friends and family, goes to concerts, spends time outdoors and finds the best restaurants in the city. She supports the National Brain Tumor Society, and the Defeat GBM Research Collaborative.

Hope-McCloskey

Hope McCloskey

Hope joined Northwest Vision Center in February of 2009. Before that, she worked for 12 years scheduling for the audiologists at Columbus Speech and Hearing Center.

She enjoys singing in church choir, attending rock concerts and musical plays with her husband, Paul. She loves to travel, especially to beach destinations.

Hope and Paul have raised two beautiful kids, Drew and Sarah.

She loves to shop and buys too many shoes, earrings and eyeglasses! She’s working in the right place.

LeAnn-Gelter

LeAnn Gelter

LeAnn moved to the Columbus area in November 2006 and began working at Northwest Vision Center as the Office Manager. She previously lived in Chillicothe, Ohio for 28 years where she raised her two daughters, Stephanie and Amber.

Her previous work experience includes over sixteen years in the banking industry, including Oak Hill Banks and Fifth Third Bank where she was Assistant Branch Manager and Office Manager respectively.

She is a graduate of Hillsboro High School and attended Ohio University. LeAnn Lives in Dublin, Ohio with her Cavalier King Charles, Dakota. In her spare time LeAnn enjoys shopping, traveling, working on home projects and spending time with family including grandchildren Bella, Sophia, Grayson and Olivia.

Richard-Shadwick

Richard Shadwick

Rich joined Northwest Vision Center in June of 2004, bringing with him 23 years of experience in the optical field. He began his optical career after successfully completing the two year Optical Services program at Fort Hayes Career Center in Columbus in 1981. Following that, he worked at Select Optical fabricating lenses for glasses. Rich did everything from grinding and polishing the lenses, to cutting the lenses to fit the frame. He also inspected the completed glasses for accuracy and quality. After that, Rich worked for R. H. Burton, where he reconditioned and repaired many of the instruments used by Optometrists and Ophthalmologists during an eye exam.

Rich also has experience as an optician, working for Optometrists in Massachusetts, Tennessee and in Ohio. Rich became a Board Certified Optician in October 2005, and enjoys working with patients in helping them select the right frame and lenses for their individual needs.

In his spare time, Rich enjoys attending OSU hockey games with his wife, Mary. Rich lives in Galloway with his wife Mary and black lab, Angus, and two kitties, Cricket and Maddie.

Linda-Pilcher

Linda Pilcher

Linda began her optometric career in 1988, when she worked for John Streff, O.D. at the N.O.E.L Center in Lancaster, Ohio. After finishing her Bachelor of Science degree in Zoology at The Ohio State University in 1992, she pursued a job working as an observer on an Alaskan fishing vessel out of Dutch Harbor, Alaska. Later that year, she began to work as an apprentice optician in order to obtain her Opticians license two years later in 1994. Prior to coming to Northwest Vision Center in April of 1996, Linda was a manager for DOC Optical where she learned many of the skills that serve her well today. Being the first licensed optician hired at Northwest Vision Center in the early stages of the practice, Linda was instrumental in growing the practice into the thriving entity it is today. Deciding that family life was becoming a priority, Linda became a part-time employee, gradually leaving entirely to stay home and raise her children. Once her children were in pre-school, Linda decided that it was time to begin working part-time again, gradually increasing her hours as her children became more independent. She returned to Northwest Vision Center full-time in the spring of 2012.

Linda is the main frame buyer for Northwest Vision Center. She is especially interested in funky, trendy, unique frame lines, as well as classic styles. Linda has lost count of how many pairs of glasses she owns. Between regular and sunglasses, she estimates the number to be in the 20-25 range!

In her spare time, Linda loves to watch her daughters, Kate and Elyse, play Field Hockey, Lacrosse, violin, and flute. She and her husband, John, reside in Worthington with Kate, Elyse, and their standard poodle, Lizzy.

Jan-Pepper

Jan Pepper

Jan joined Northwest Vision Center as an Optician/Eyewear Consultant in 2014. Prior to joining Northwest Vision Center, Jan worked as an Optician for a private Optometry practice for five years, and has two additional years of experience working as an apprentice optician for an eyewear retailer. Jan is a Medical Assistant and has attended Columbus State Community College. Jan strives to provide each patient with excellent customer service.

Jan currently resides in Upper Arlington along with her husband of 31 years, Jim. She and her husband have a 26 year old daughter, Erica. Jan enjoys spending time with her family and spoiling her boxer, Emmy. Jan also spends her free time volunteering at Highbanks Metro Park, birding, reading, and following the Columbus Blue Jackets.